Enhance Your Hotel’s
Guest Experience

Guests require support before, during, and
even after their stay. With contact center
integration, you can:

✔ 24/7 Customer Support: Allow your
guests to contact your hotel anytime,
regardless of time zones.

✔ Omnichannel Communication: Respond
to guest inquiries instantly via phone, email,
WhatsApp, social media, and live chat.

✔ Personalized Service: View previous
reservations, special requests, and customer
history on a single screen to provide a tailored
experience.

✔ Chat Translation for Multilingual Support: Enable
foreign guests to communicate in their own language
through written chat with real-time translation. By breaking
language barriers in text-based communication, you can
significantly enhance customer satisfaction.

Streamline Your Reservation Management

 ✔ Quick and Accurate Responses: Route incoming
inquiries efficiently to the relevant department,
reducing response times.

✔ Automated Reservation Confirmations: Ensure
phone reservations are instantly updated in the
system, minimizing errors.

Improve Operational Efficiency

Contact center solutions optimize workload and
accelerate operational processes in hotels:

✔ Manage Inquiry Volume with Smart Routing: Direct
calls and messages to different departments during
peak hours.

✔ Interactive Voice Response (IVR): Offer
self-service solutions for frequently asked
questions, reducing wait times.

✔ Data Analytics and Reporting: Analyze
contact center performance to identify
peak times and the most common guest
inquiries.