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Time moves so fast in the digital world that technology we called a "revolution" five years ago falls into the "classic" category today. You remember, the first chatbots appearing on websites or apps were a great convenience when they entered our lives. We could get instant answers to our simple questions without waiting to connect by phone.
Diren Nâzım Selimoğlu
13.01.2026
Let’s be honest; for the last few years, we wake up to "artificial intelligence" and go to bed with "artificial intelligence." The "smart" versions of everything, from refrigerators to toothbrushes, have emerged. Sometimes one says, "Enough already, let it not brew the tea as well." But when it comes to contact centers, the situation changes.
Diren Nâzım Selimoğlu
13.12.2025
Black Friday… That magical time when shopping carts fill up before you can even sip your coffee, websites run out of breath, and Contact Centers turn into marathon tracks that never close. Discounts fly around, campaigns compete, and customers want only one thing: fast, accurate, and seamless communication.
Diren Nâzım Selimoğlu
13.11.2025
Every customer interaction is an opportunity. But what if you could bring all those touchpoints into one place—making every interaction faster, smarter, and more efficient? Introducing: Kommo & Tegsoft integration!
Diren Nâzım Selimoğlu
09.09.2025
Digital infrastructures are among the most critical yet invisible components of today’s business world. However, the true importance of these invisible structures is usually realized only when an outage occurs.
Diren Nâzım Selimoğlu
09.09.2025
Until a few years ago, artificial intelligence was mostly associated with science fiction films. Now, it is much closer to us than flying cars, talking robots or space travels. In fact, it is already here, right in the middle of customer service.
Diren Nâzım Selimoğlu
07.08.2025
Imagine this: the customer calls you, sends an email, writes on WhatsApp, leaves a comment on social media. You try to check each platform separately, your notebook is full, your browser tabs are like separate countries with no connection. Total chaos!
Diren Nâzım Selimoğlu
08.07.2025
One of the biggest challenges in contact centers is the constantly growing volume of interactions and the limited capacity of human agents. Falling behind on calls or messages can quickly damage a brand’s reputation. The most effective way to prevent this? AI-powered virtual assistants.
Diren Nâzım Selimoğlu
09.06.2025
In customer service, voices are not just a means of communication; they have become a valuable data source. Speech analytics, or speech analysis technologies, transform this voice data into meaningful information. Let's take a tour of the world of this technology.
Diren Nâzım Selimoğlu
02.06.2025
When we think of tourism, we picture beaches, sunshine, and happy faces. Suitcases in hotel lobbies, excited travelers, “on holiday mode” vibes all around. But behind this cheerful scene lies a relentless stream of communication—messages, calls, inquiries, complaints, lost luggage, double bookings… and at the heart of it all: strong, well-managed communication.
Diren Nâzım Selimoğlu
11.05.2025