Improvise, adapt, and overcome – that has been the way of life for as long as everyone can remember. The same is true for businesses. They must improvise their business models, adapt to the new market (the trend), and overcome both their own and competitors.
Diren Nâzım Selimoğlu
20.12.2020
You will never find successful businesses that refuse to use technology. Simply put, the business will never survive without it. “Keep up with the times” – this is an important reminder to everyone, especially businesses trying to provide the best products or services to customers.
Diren Nâzım Selimoğlu
20.12.2020
When you try to think of companies engaging with customers online along with their marketing strategies, the first thing that comes in mind are the giants Facebook (2.7 billion active users) and Twitter (330 million active users). To add, one will also think about Instagram and LinkedIn.
Diren Nâzım Selimoğlu
15.12.2020
Customer service is steadily improving as the years go by. Company-centric approach is nowhere to be found in this age; customer-centric approach is the new trend.
Diren Nâzım Selimoğlu
18.08.2020
As more and more of us are transitioning to a “new normal” brought about by the global pandemic COVID-19, many businesses with contact centers, too, are embracing the WFH (work from home) arrangement these past few months.
Diren Nâzım Selimoğlu
07.08.2020
More contact centers now understand the importance of a strong customer service than in the past. In fact, studies have proven that a good, better, or the best customer service equates to business and revenue growth.
Diren Nâzım Selimoğlu
07.08.2020
With the recent COVID-19 transpiring all across the globe, people and industry alike are acclimating to the “new normal”. With strict social distancing regulation, this makes commuting to work really hard, almost close to impossible, even. As a result, many firms are forced to make their employees work from home, or WFH for short.
Diren Nâzım Selimoğlu
07.08.2020
It is not an overstatement to say that the world has changed in many unthinkable ways these past few months. While it is also true that countries are slowly but surely reopening to provide a much needed boost to the heavily impacted economy, the global impact COVID-19 brought will surely be felt for quite some time.
Diren Nâzım Selimoğlu
07.08.2020
Obviously, for a brand to be successful, they must listen to their customers. Ultimately, your goal as a company should be to satisfy your customers with your product or service. This is easier said than done.
Diren Nâzım Selimoğlu
07.08.2020
Day by day, contact centers are coming up with ways on how to better provide excellent customer experience, or CX. In order to do this, it is necessary to measure the efficiency and productivity of the contact center.
Diren Nâzım Selimoğlu
07.08.2020
