Time and time again, contact centers are always highly encouraged to have the latest digital technology and follow the trends to “keep up with the times”.
Diren Nâzım Selimoğlu
03.05.2021
Jeff Bezos, founder of digital titan Amazon, once said, “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”
Diren Nâzım Selimoğlu
12.04.2021
To-be businesses engaged in real estate always have some goals in mind. Of course, those goals include selling properties and making a hefty amount of profit or income.
Diren Nâzım Selimoğlu
05.04.2021
Did you know that 59% of customers said that they expect a much more improved customer support in the current year than they had a year ago? This gives us a definite conclusion — upgrading the communication or contact center is a must for businesses. Features, offers and services that were working last year won’t work now in the present year.
Diren Nâzım Selimoğlu
23.03.2021
Today, businesses heavily rely on a positive customer experience to increase customer loyalty and satisfaction. Through that they can enjoy business longevity and success.
Diren Nâzım Selimoğlu
16.03.2021
The COVID-19 pandemic’s impact on contact centers is nothing short of phenomenal. This is especially true in the case of public sector contact centers. Last year leading up to this year, the public sector agencies’ contact centers have been, and continues to be, put to the test.
Diren Nâzım Selimoğlu
08.03.2021
The term “new normal” has been heard of and read for maybe a hundred thousand or even a million times starting last year. With the significant events mainly caused by COVID-19 or the coronovirus that transpired last year leading up until now, everything has changed.
Diren Nâzım Selimoğlu
23.02.2021
Contact Centers have definitely experienced quite a lot of challenges in 2020. The main culprit, of course, is COVID-19 – or simply the coronavirus. But even when faced with problems, Contact Centers still pushed through with their operations to provide the most exceptional customer experience.
Diren Nâzım Selimoğlu
09.02.2021
The new and improved Contact Center industry nowadays is miles ahead of the old one. Gone are the days wherein listening and resolving customer problems is sufficient. Companies have to think outside the box — how can they truly provide good customer service?
Diren Nâzım Selimoğlu
02.02.2021
How increased is the usage of e-commerce applications in the COVID period?
Diren Nâzım Selimoğlu
25.01.2021
